VoIP, short for voice over IP, is a telephony technology which provides huge flexibility savings for organizations. You may have heard many wonderful things about this, which is why you are thinking about making the switch. To help you find a good provider of VOIP phone systems in Boston that is right for your business, here are factors to keep in mind when choosing your provider.
Understands your needs. The world of VoIP is full of confusing acronyms for those who are new in the industry, so understanding what your company needs can sometimes be confusing. To understand what you need, here are three commonly implemented options, which includes integrated access, SIP trunking, and private branch exchange.
Integrated access means you will leverage your internet protocol or IP network in order to carry the voice services. Existing Ethernet equipment and LAN cabling can be used in transmitting phone calls. While phone calling will become a network application, such as file transfer or email. This benefits you in terms of greater flexibility, easier troubleshooting, and cost savings.
SIP trunking is a protocol of communications for controlling and signaling multi communication sessions. It is mostly applied on the Internet telephony both for video and voice calls over IP networks. SIP trunking has become more popular compared to the older analog trunking or PRI of telephone services.
PBX on the other hand is a system which manages phone services and calls like voicemail. You can have it hosted, put on your premise, or both. Most customers use this to save on cost, and because PBX is flexible and easy to use. The right vendor will take their time to find out what your business needs, give explanation about the advantages and disadvantages, and helps you decide.
Decide if you want to use hosted VoIP. With this, you get to outsource the phone system maintenance. The vendor manages the installation and provides update after the installation, which also includes system routine updates. Usually, an IT personnel can access your system through a cloud based portal, which is convenient since the personnel can access it remotely.
Make sure your provider offers redundancy. This might be reliable, but it is only reliable just like your Internet connection, so expect connection loss from time to time, which could bring your business into halt. This is why you need to make sure that the vendor you choose has a redundancy built in for emergencies.
You must ensure that your potential vendor provides call continuity as well. Call continuity is an effective form of redundancy. Meaning, all your mobile numbers of your employees are going to be connected to the line, this gives an impeccable call forwarding whenever the Internet connection is lost.
Has great customer service support. Choose a provider that offers twenty four hours customer service. Issues can happen anytime, at night or on weekends, and you it fixed right away whenever it arises. You want a system company that can be reached right away during emergencies, and can fix it as soon as possible.